WCH Capital Limited (“Brightestmove”, “us”, “we” or “our”) are committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Brightestmove.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example: your name and postal address, date of birth, telephone number, email address, credit/debit card information, lifestyle or other information collected on registration or through surveys.
If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered, for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account, delivering any services, products or information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analyses based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), email and the Internet (subject to any preferences expressed by you).
If you have consented to receive details of products and services, events or training, you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our headhunting division.
You can update your information or otherwise tell us how you would like to receive information about Brightestmove and/or third party products and services.
To update your marketing preferences please email firstname.lastname@example.org and quote your mobile and/or account number in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc. or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).
When will we disclose your information to others?
Please note that Brightestmove does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
Brightestmove may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to us (on the Brightestmove Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
In submitting a job application and if you have provided your consent, we may contact you to discuss if there are other opportunities or provide you with recommended jobs or contact you for other jobs you may be interested in. You can change your mind and withdraw such consent at any time.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please email: Gareth.email@example.com or write to: Gareth Williams, Managing Director, Brightestmove, Banwell House, 169 High Street, Worle, Weston-super-Mare, North Somerset BS22 6JA.
Please quote your name and address together with your mobile and/or account number (if relevant). We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Brightestmove recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Brightestmove is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit; for example, all access to Brightestmove websites and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/web contact forms, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet. Brightestmove cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Gareth Williams, Managing Director, Brightestmove, Banwell House, 169 High Street, Worle, Weston-super-Mare, North Somerset BS22 6JA.
Monitoring and or recording of all your communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Brightestmove websites, to ensure effective systems operation and in order to prevent or detect crime.
‘Home Setup Services’
All tenants will receive, at no extra charge, our Home Setup Service which comprises arranging change of occupation notifications for council tax and utilities, as well as setting up optional services such as broadband, TV, phone, insurance, and/or where requested other home or move related needs such as contents insurances, cleaning, storage or removals (known as “Home Setup Services”).
The Home Setup Service is provided on the Agent’s behalf by Ethical Introductions Limited (t/a Just Move In). Please note that in order to arrange and confirm the scope of the Home Setup Service to be provided, you will be contacted by telephone, text or email by Just Move In.
‘Treatment of personal data’
Dated: May 2021